More consistent UX
in progress
Abigail Smith
I'm trying out the Hylo app for the first time, and I am not finding it very intuitive to use. The feed for some areas goes from top to bottom, and in other areas it goes the opposite direction.
I get notifications for areas that I can't enter because I'm not a member. Why would I be notified, then?
How can we reply to someone? Can conversations be threaded, or not? How do we add likes, etc.?
The workflow is confusing overall... please have a UX person review this app! I really want to like it, but if I can't figure it out, other people in my group won't be able to either.
Tibet Sprague
updated the status to
in progress
Abigail Smithwe just made a number of changes that should make all of this much clearer!
Thomas Watson
Hey Abigail.
For better or worse, we have attempted to offer groups the flexibility to have chat experiences (with the most recent content at the bottom, like slack, discord, group messages etc) and stream/feed experiences (like twitter, facebook, instagram).
Can you share more about the notifications for 'areas' (I assume groups) that you are not apart of?
Likes are reactions, there should be an emoji icon you can click to add those.
Individual posts or chats can be commented on; this is the most direct way to 'reply' to someone.
Abigail Smith
Thomas Watson it isn't clear when I'm in a chat vs when I'm in a stream, then. I haven't friended anyone here, so I don't even know how I would have gotten into a chat. I was just exploring the app. Anyway, it would be helpful to have more visual clues somehow, to differentiate between chats and streams.
As far as the notifications that wouldn't let me respond, I think I figured out what happened. I was scrolling through the main public "stream," and I was commenting to people there. Then when I would get a response to one of my comments and clicked the notification, it took me to the index location of the original post, which was in a members-only group. I don't know how a closed group could have posts that are visible from the public stream, but that's what seems to have happened.
I did eventually figure out how to reply to posts and add emojis, etc, but it was not intuitive or obvious, so I'd suggest having UX designers look at that.
I don't think Hylo is ready for me to promote it to my groups yet, but I'll keep an eye on it! Thank you for your response!